At GALAIT, we make it possible for you to leave your IT support responsibilities to us. We can help to implement a single, focused service desk designed around the needs of your business with the support consisting of:

 

• Central Service Desk, designed to deal with all issues 24/7.

• Clearing defined ownership and responsibilities through our matrix escalation model.

• We are focusing on communication between the client and end-user by implementing escalation processes and procedures.

• Third-party management and negotiation on behalf of your customers.

• We use comprehensive and reliable resources; Assistance with sickness, holidays, and peak periods through an optimized escalation on services delivered by GALAIT as part of the focused Service Desk team.

• Service Delivery who pre-empts problems through innovative MoP for call logging and tracking, Remote Client access, and EDI. You and your users will benefit from 60% of all incidents has being resolved the first time.

• Full CRM Software integration this enables us to optimize time and results. 

• Audio recording and backup system for up to 40 days. 

• ITIL processes oriented. 

• +15 years experienced telecom and computers engineers.  

• CompTIA A+, CompTIA N+, CompTIA Security+ 

• Windows 7 Configuring (70-680) 

• Cisco CCNA (ICND1 and ICND2)